Case Study

How Mosquito Toronto reduced employee training time by 13x

Learn how this Toronto based mosquito control company reduced Pest Control administration time with GorillaDesk and increased the overall efficiency.
How Mosquito Toronto is using GorillaDesk to reduce employee training time by 13x.

Mosquito Toronto is a family-owned and operated mosquito control company based in Toronto, Ontario. It is known for its hassle-free, 100% safe and natural mosquito and tick control treatments.

Mosquito Toronto was growing fast thanks to its superior performance in local search results. It ranks #1 for the keyword ‘Mosquito Control Toronto’ in the Toronto area. 

How Mosquito Toronto reduced employee training time by 13x

Because Jeff is doing so well on the marketing front, his mosquito control business grew at a speed that all entrepreneurs dream of. However, this demand in growth was eating into his personal time and was holding him and his team back.

Scheduling jobs, optimizing routes, sending invoices, keeping customers informed, and chasing payments wasn’t freedom.

That’s when he realized the need for a software solution to automate and streamline his business operation.

The search for the right pest control solution

With a small team and fast-growing business, managing customer information and timely communication can become an issue. Not to mention, the training part, if you are using a software.

“Before I started with GorillaDesk, I used another software for my Pest Control Management needs. I spent about three months learning how to use the software and found it to be extremely confusing and pieced together with a variety of features that were added on to the product over time.

I had problems with the training staff, completing simple administrative tasks in a timely manner, and effectively creating routes for my technicians to complete. Interfacing with QuickBooks seemed like impossible customization that I desperately needed and wanted” — Jeff Johnson

Getting up and running in a day was the main challenge. With GorillaDesk, that’s one thing Jeff doesn’t need to worry about.

Jeff spent a good amount of time comparing pest control software because he knew that changing systems is an even bigger pain. He wanted to be sure that whatever he picked, he is going to keep for years to come.

“I ultimately decided to purchase GorillaDesk because of the clean interface and excellent customer service and sales support,” says Jeff. “I also really like that it provided a free demo that allows me to actually use the software. We set up the QuickBooks integration and we were up and running in a day.”

 

Today, Jeff has grown his mosquito control business to:

  • Almost 200 active customers Processing
  • Over 250 invoices each season
  • Around CAD100k in revenue during the season

That’s some significant growth considering he provides service for only 6 months (March-August) every year. Those 200 customers are far from one-and-done jobs. They all have sprayings that need to be repeated every 3 or 4 weeks.

What’s the secret to Jeff’s success?

Jeff says finding an easy-to-use solution to help him manage the day-to-day is the reason he’s been able to grow Mosquito Toronto into what it is today.

Using GorillaDesk to manage everything is invaluable. The time he spent on Pest Control administration has significantly gone down due to the simple interface and easy-to-use features such as efficient routing using route optimization.

Growing every day by working on the business instead of in the business

Today, Mosquito Toronto’s day-to-day operation looks a lot different than how it was with their previous pest control software.

However, the biggest difference is the HUGE TIME-SAVING in onboarding and training new staff on how to use the system. For small business owners with a lean team, time is money. They are mostly on the clock and don’t have enough time and resources to train a new hire.

GorillaDesk understands the pain of small business owners like Jeff and provides step-by-step product training inside GorillaDesk academy.

GorillaDesk Pest Control Training Academy

“I ultimately decided to purchase GorillaDesk because of the clean interface and excellent customer service and sales support,” says Jeff. “I also really like that it provided a free demo that allows me to actually use the software. We set up the QuickBooks integration and we were up and running in a day.”

As an owner, Jeff can work on the business instead of in the business.

Suggestions for fellow pest control business owners

The first rule of any technology is to make it possible for businesses to operate efficiently and effectively with minimal manpower and help to reduce the cost of doing business.

“If you are considering GorillaDesk for streamlining your pest control business, but are on the fence, just go for it. Trust me, you will not regret even an iota of it,” said Jeff.

He went on to add:

  1. You will appreciate the easy-to-use user interface. Compared to other options, it is just so clean and minimalist it makes all tasks extremely simple.
  2. Excellent customer support is available to help you work through any troubles.
  3. The pricing structure is so simple. It suits everyone from single operator companies like Jeff to bigger pest control companies and everything in between.

Mosquito Toronto’s favorite features

Route Optimization

Don’t waste another second mapping messy routes when you can plan and dispatch optimized routes in seconds.

QuickBooks Online Integration

Keep all your finances in order with our QuickBooks Online integration.  Push your customers, invoices, and payments from GorillaDesk to QuickBooks Online.

Transform your business

Try it free for 14 days. No credit card required. Instant setup.

We will be customers for life

“I can not say enough good things about GorillaDesk it saves us so much time and money. The customer service is the best. I would recommend GorillaDesk to anyone no matter what industry. I trained my employee in 5 minutes on how to use it. We will be customers for life.”

Ryan Sullivan

Business Owner

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