Simple pricing with no setup fees

We know we aren’t the only show in town, but we are among the highest ranked and most dependable, plus our pricing beats most competitors hands down. But if you really want to know what makes GorillaDesk so special, learn more about our long-term commitment to your success.

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Frequently asked questions

What is a route/schedule?

When it comes to pricing, this is the number one question we receive, and for a good reason: the industries we serve all operate differently. So the best way to help you determine how many schedules you’ll need is to ask a simple question: “Does your team ride together or solo?”

Riding Solo: This is the most common scenario we encounter with Pest Control and Pool Service companies. Each technician manages their own route or schedule, meaning they travel to (and perform most jobs) on their own. If this sounds like your business, each technician on your team needs their own schedule inside GorillaDesk. Keep in mind, if things change (they always do), our drag-and-drop calendar makes it easy to reassign jobs from one technician to another, and there’s no charge for administrators (users not assigned to a schedule). 

Riding Together: This is the most common scenario we encounter with Lawn Care and Cleaning companies. In this scenario, your technicians travel to (and perform most jobs) together as a team. If this sounds like your business, you do NOT need to assign each technician their own schedule inside GorillaDesk. Instead, you’ll want to assign the schedule to the supervisor/crew leader so they can relay important job information to the rest of the team.

Note: there are instances where technicians work separately, but sync up for commercial jobs. In this case, you’ll want to assign each technician their own schedule inside GorillaDesk. You can then schedule them to meet at the same address to complete the larger job.

Which of my users need a paid seat?

In GorillaDesk, users are anyone who has access to the software (administrators or technicians). However, only users who are assigned to a specific schedule need a paid seat. This means you can have unlimited free users regardless of which plan you’re on (Basic or Pro).

This may differ from what you’ve experienced with other tools because we want to make it easy for your entire team to utilize our software suite. That’s right, no more worrying about sharing logins with your employees or getting kicked off the application when someone else logs in. Your entire team can be logged in to GorillaDesk at once.

We chose to charge by schedule (as opposed to something else), so you know exactly how much you’re going to spend on your software subscription each month. You aren’t forced to stay under an arbitrary data limit; you can have as many jobs, notes, attachments, and customers as you want! Best of all, you can add or remove schedules as you go.

Now, most teams have a group of day-to-day users who run a significant part of their process inside GorillaDesk. An example of a day-to-day user might be a front-line employee who works out in the field. For this user, a paid seat gives them access to the features that enable their day-to-day work (checking in and out of jobs, adding notes & uploading attachments, tracking materials & devices, collecting payments & eSignatures from their mobile device, and so on).

There is also a broader circle of secondary users (e.g., executives, office staff) who might use GorillaDesk less often, but still need access to GorillaDesk to view reports, gather data, and carry out administrative tasks like scheduling or invoicing. This means you can add an unlimited number of users to your GorillaDesk account who can access your contacts, view reports, configure add-ons, and carry out other administrative tasks.

For many local service businesses, this approach can mean both cost savings and increased convenience over other software providers, which require everyone on your team to have a paid seat — even those who only need intermittent access.

Are there any setup fees, commitments, or contracts?

Nope! Unlike many of our competitors, all of our plans are month-to-month with no contracts, no setup fees, and no hidden gimmicks.

If you sign up for GorillaDesk’s monthly subscription, you can cancel your account at any time without penalty. You can also freeze your account if your business is seasonal, or you need to take a break for a bit. You won’t be able to use the GorillaDesk app, but we’ll keep all your data in place so you can resume your account whenever you’re ready! Furthermore, we make it easy for you to export your customers and any reports you need. At the end of the day, we want our software and customer service to keep you around, not a binding contract.  

If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription. If you need to add a schedule, please contact our Customer Success team. They will ensure your new schedule is only billed for the remainder of your term. This ensures the billing date for all your schedules is 100% synced moving forward. And, if you decide to remove a schedule, you will receive a credit for the following billing cycle (next year). Keep in mind, there are no refunds for months unused (cancellations) for annual subscriptions, so if you’re not 100% sure GorillaDesk is for you, we recommend you start with monthly billing. There’s no expiration date on our special offer, so you can really try it before you buy it!

Can I change plans?

Yes! You can upgrade your plan at any time and downgrade your plan at the end of your current billing cycle—month-to-month or annual. Visit your account billing page to change plans.

How do I know which plan is best for my business?

Our Basic plan includes all the features you’ve come to expect from field service software provider: scheduling & dispatching, invoicing & payments, and more… but with one MAJOR distinction: free training and a simple setup make getting started extremely easy! Seriously, instead of fussing around with features you don’t need, you can get up and running in minutes. 

Our Pro plan, on the other hand, has all the bells and whistles, features that separate your business from the competition and impress your customers: subscription billing, customer portal, review generation, device tracking, digital documents, and more. You don’t have to worry about purchasing other tools because these features are included in your Pro plan. We mean it when we say these heavy-hitting add-ons are worth their proverbial weight in gold.

We even created this helpful table to help you compare plan features.

Are there any overage fees?

Not directly — GorillaDesk’s pricing is designed to scale with the size of your business, so we suggest you purchase a plan that will fit your needs. This means purchasing enough schedules to match the demands of your business. Remember, you can upgrade, downgrade, or cancel your account at any time. Also, the only additional costs you might incur, outside of your standard subscription, are for Custom Documents and an SMS Subscription + Credits, but these features are entirely optional. 

Custom Documents

Whether it’s a pre-existing contract specific to your business or a brand new document you’ve dreamt up; don’t worry, we’ve got you covered! Our development team can transform your existing forms into digital documents for a small one-time fee ($99). Once they are integrated into your account, Custom Documents have the same functionality as our global documents.

SMS Subscription + Credits

An SMS subscription allows you to enable text messaging inside GorillaDesk. For $5 per month, you can send text messages to your customers before, during, and after the job. Remind them about upcoming appointments, let them know when you’re on the way, and follow-up when the work is done. Best of all, this local number forwards to your main business line, so you don’t have to worry about missed calls from your customers. Also, SMS Credits are sold in packages, never expire, and are only deducted from for outgoing text messages. Pricing is as follows:

  • $50 for 1000 text messages
  • $100 for 2500 text messages (save 20%)
  • $200 for 8000 text messages (save 50%)
What software does GorillaDesk integrate with?

GorillaDesk plays well with your favorite software. With out-of-the-box solutions for invoicing (QuickBooks Online), scheduling (Google Maps), credit card processing (Stripe and Square), and more, you have access to all the small business tools you need to succeed. 

And, if you don’t see the integration you need listed, you can create your own custom automated workflow with GorillaDesk and 1300+ apps using Zapier. Zapier allows you to push Leads or Customers from thousands of other applications directly into GorillaDesk with only a few clicks. All you need are GorillaDesk and Zapier accounts. No coding necessary.

Which merchant processors are supported?

GorillaDesk integrates with Stripe and Square, so one click is all it takes to accept payments online. Then it’s just a few more steps, so we can deposit your hard-earned money into the right account. The benefit of using Stripe is you can set up subscription billing, and the benefit of using Square is you can use their hardware to swipe credit cards in the field. Best of all, with GorillaDesk, you can set up Stripe AND Square to reap the benefits of both merchant processors. Getting paid with GorillaDesk is fast and secure, just like you’d expect.

Is there a cost to moving my data from another system?

Nope! This is one of the biggest benefits of signing up for a paid account sooner rather than later: our Customer Success team can help you import your data from another system at no charge to you. We do this, so your GorillaDesk account feels like home. 

Fields you’re allowed to import are as follows: contact information, service and billing address, notes, and a starting balance. You can not import complete past service or billing history.

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